Lina Pilates (“we,” “our,” or “us”) is committed to safeguarding the privacy of all clients, website visitors, and members. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you interact with our website, booking system, studio, or services.

By visiting our website, making a booking, or attending our classes, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information directly from you when you:

• Book a class or appointment.

• Sign up for a membership, class pack, or promotional offer.

• Subscribe to our newsletter or marketing list.

• Contact us via email, phone, or social media.

• Complete a health or waiver form in-studio or online.

The information we may collect includes:

• Contact details: Full name, phone number, email address, residential address.

• Account details: Login credentials (if applicable), membership or booking history.

• Payment details: Processed via secure payment platforms; we do not store complete credit card numbers.

• Health details: Medical conditions, injuries, pregnancy status, or other information relevant to safe participation in classes.

• Website usage data: IP address, browser type, operating system, pages viewed, and session duration via cookies or analytics tools.

2. How We Use Your Information

We use personal information to:

• Deliver the services you have requested, including managing bookings and memberships.

• Communicate important updates such as class changes, cancellations, or policy updates.

• Tailor exercise programs to suit your health and fitness needs.

• Process and confirm payments.

• Improve our website performance, studio services, and customer experience.

• Send promotional offers, newsletters, or event invitations (only with your consent).

• Comply with our legal obligations under Australian law.

3. Storage & Security of Information

• We store personal information in secure systems with access limited to authorised staff members.

• Sensitive health information is kept confidential and stored separately with enhanced security controls.

• We use encryption, password protection, and secure payment gateways to reduce the risk of unauthorised access or disclosure.

• While we take all reasonable measures to protect your data, no system is completely immune from risk, and we cannot guarantee absolute security.

4. Sharing of Information

We will never sell or rent your personal information. We may disclose information:

• To trusted third-party service providers such as booking systems, payment processors, or email marketing platforms (only to the extent necessary to perform their function).

• To medical professionals in the event of an emergency relating to your health or safety.

• If required by law, court order, or to respond to a legal claim.

• In the event of a business sale or transfer, where your information would be transferred to the new owner.

All third-party providers are expected to comply with privacy obligations consistent with this policy.

5. Marketing Communications

• If you opt in to our mailing list, you may receive news, class updates, special offers, and event invitations.

• You can withdraw your consent at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

• Even if you unsubscribe, we may still contact you regarding essential service updates (e.g., booking confirmations or policy changes).

6. Cookies & Website Analytics

• We use cookies to personalise your website experience, remember your preferences, and analyse site usage.

• These cookies may also be used to deliver targeted advertising on third-party sites.

• You can adjust your browser settings to block or delete cookies, although this may affect website functionality.

• We may use third-party analytics tools such as Google Analytics to better understand website usage and improve performance.

7. Social Media & Third-Party Links

• Our website and communications may contain links to external websites or social media platforms.

• We are not responsible for the privacy practices of those third parties and encourage you to read their privacy statements.

• If you interact with our social media pages, your activity is subject to the privacy policy of the relevant platform.

8. Data Retention

• We retain personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

• Health information provided for participation in classes will be kept for the legally required period under Australian regulations.

• Once information is no longer required, it will be securely deleted or de-identified.

9. Access & Correction of Information

You have the right to:

• Request a copy of the personal information we hold about you.

• Ask us to correct or update your information if it is inaccurate, incomplete, or out of date.

• Withdraw consent for certain uses of your information (e.g., marketing).

We will respond to requests within a reasonable time, as required by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our operations, or technology. The updated version will be published on our website with a revised effective date.